PRIVACY POLICY
Privacy Policy for The Hangout Fitness and Sports
Effective Date: October 26, 2026
The Hangout Fitness & Sports (“The Hangout,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use The Hangout Fitness & Sports mobile application (“App”), visit our website, use our services, or otherwise interact with us.
By using our App, website, or services, you acknowledge and agree to the practices described in this Privacy Policy. This Privacy Policy applies to the App listed on Google Play, as well as our website, services, and other interactions with us.
1. INFORMATION WE COLLECT
Depending on how you interact with The Hangout Fitness & Sports, we may collect the following types of information:
Personal Information
We may collect information that you voluntarily provide to us, including:
Name
Email address
Phone number
Date of birth
Mailing or billing information
Account and membership information
Emergency contact information
Information you provide when registering for programs, classes, events, lessons, or other services
Health and Fitness Information
When relevant to services you choose to use, you may provide certain health- or fitness-related information, such as:
Height and weight
Fitness goals or preferences
Exercise or activity information
Other information you voluntarily provide in connection with fitness services
We use this information only as reasonably necessary to provide the services or features you request.
Health and fitness information is sensitive personal information. We collect it only with your consent. The Hangout is generally not a “covered entity” or “business associate” under HIPAA, so information collected through the App or our services generally is not protected by HIPAA, except where HIPAA applies to a particular service or relationship.
Payment and Transaction Information
If you purchase a membership, class, program, product, or other service, payment and transaction information may be collected and processed by us or by our third-party payment processors.
Payment information may include information such as your payment method, billing information, transaction amount, and transaction history.
We do not sell your payment information.
App and Usage Information
When you use our App or website, certain technical information may be collected automatically, which may include:
Internet Protocol (IP) address
Device type
Operating system
Browser type and version
App activity and interactions
Pages or features accessed
Date and time of access
Diagnostic, crash, and performance information
Device identifiers or similar technical information
This information may be used to operate, maintain, secure, troubleshoot, and improve our App, website, and services.
Location Information
If enabled and permitted by you, the App may collect approximate or precise location information to support [facility finding, check-in, or another feature. You can control this permission through your device settings.
Photos, Camera, and Media
If enabled and permitted by you, the App may access your camera, photos, or other media to support profile images, check-in, or other features you request.
Facility Security and Access Information
We may collect and retain facility security video/CCTV, photographs or video captured at facilities, and check-in, access-control, entry, and exit records.
Waiver and Liability Release Information
We may collect waivers, liability releases, acknowledgments, and related information you provide or sign.
Information About Minors Provided by Parents or Guardians
We may collect information about minors when a parent or legal guardian registers or provides it for youth accounts, programs, or activities.
Information From Third Parties.
We may receive information from wearables, Apple Health, Google Health Connect, league or tournament partners, or other third parties only when you authorize the connection or as otherwise permitted by law. If we access Google Health Connect data, we use it only as permitted by your Health Connect permissions and policies, and we never sell it or use it for advertising.
Communications and SMS Information
We may collect your communication preferences and records of communications, including SMS consent, opt-out, delivery, and message history, when you communicate with us or subscribe to text messages.
2. HOW WE USE YOUR INFORMATION
We may use information we collect to:
Create and manage your account or membership
Provide and maintain our App, website, and services
Process memberships, registrations, reservations, purchases, and payments
Allow users to reserve classes, courts, programs, or other services when available
Communicate with you regarding your account, membership, reservations, purchases, programs, or services
Provide customer service and support
Send important administrative or service-related notices
Improve our App, website, programs, facilities, and services
Monitor usage and performance
Diagnose and address technical problems
Protect against fraud, misuse, security threats, or unauthorized activity
Comply with applicable legal and regulatory requirements
Send promotional or marketing communications when permitted by law and according to your communication preferences
We do not use personal information or sensitive personal information for purposes that are not disclosed in this Privacy Policy or at the time of collection, unless permitted or required by law or authorized by you.
We do not use personal information for automated decision-making that produces legal or similarly significant effects.
3. HOW WE SHARE INFORMATION
We do not sell personal information and do not share personal information for cross-context behavioral or targeted advertising.
We may share information with categories of third parties that perform services on our behalf or assist us in operating our business. These categories may include:
Membership and account management
App and website hosting
Payment processing
Class, program, or facility reservations
Email, text, or other communications
Analytics and app performance
Customer support
Security, fraud prevention, facility access, and safety providers
Instructors and coaches
League, tournament, and program partners
These providers and partners may process information only as necessary to perform their services for us or deliver activities you request, and subject to applicable contractual and privacy obligations.
We share information based on your consent when you direct us to connect with wearables, health platforms, league or tournament partners, or other third parties, or when consent is otherwise required. Text messaging consent information is not shared with third parties for their own marketing purposes, consistent with TCPA and CTIA expectations.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect the rights, property, safety, or security of The Hangout Fitness & Sports, our members, users, employees, or others.
If our business or assets are involved in a merger, acquisition, financing, reorganization, or sale, information may be transferred as part of that transaction subject to applicable law.
4. DATA STORAGE, RETENTION, AND SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure, including reasonable security measures as required by the Arkansas Personal Information Protection Act, Ark. Code Ann. § 4-110-104.
Arkansas law includes biometric data within personal information. If biometric check-in (such as fingerprint or facial recognition) is used, we will disclose the biometric data collected, purpose, retention period, and any disclosure, obtain any consent required by law, use it only for disclosed access or security purposes, and delete it when no longer needed, subject to the retention schedule below.
If we determine that a security breach requires notice under applicable law, we will notify affected individuals as required by law and notify the Arkansas Attorney General when more than 1,000 Arkansas residents are affected, consistent with the Arkansas Personal Information Protection Act, Ark. Code Ann. § 4-110-101 et seq.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Certain information may be retained after an account is deleted when required or permitted for legitimate purposes such as financial recordkeeping, fraud prevention, security, dispute resolution, or legal and regulatory compliance, for the periods identified above or as otherwise required by law.
5. ACCOUNT AND DATA DELETION
Users may request deletion of their Hangout Fitness & Sports account and associated personal information by contacting:
Please include enough information for us to identify and verify the account associated with the request.
Upon a verified deletion request, we will delete or de-identify account profile, contact, App activity, saved preferences, health and fitness information, uploaded media, and device identifiers associated solely with the account, unless retention is required or permitted. We may retain payment and transaction records, waivers and liability releases, incident and safety records, CCTV or security footage, check-in and access records, communications records, and information needed for fraud prevention, dispute resolution, legal compliance, or enforcement for the periods described in Section 4.
6. COOKIES AND SIMILAR TECHNOLOGIES
Our website and certain services may use cookies, device identifiers, analytics technologies, or similar technologies to operate services, remember preferences, understand usage, improve performance, and maintain security.
Your browser or device may allow you to control certain cookies or tracking technologies through its settings.
We do not respond to browser based Do Not Track signals unless and until a uniform legal or technical standard requires us to do so.
We do not use third-party advertising SDKs in the App.
7. YOUR PRIVACY CHOICES AND RIGHTS
Depending on where you live and applicable law, you may have the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Request restriction of certain processing
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Request information regarding how your data is used or shared
To submit a privacy request, appeal a decision, or contact us about your rights, email us at info@thehangoutfs.com.
We may need to verify your identity before completing certain requests.
If we deny or limit a request, you may appeal by replying to our decision or contacting us with the subject line “Privacy Appeal” and explaining the basis for your appeal. We will review the appeal and respond within 30 days
An authorized agent may submit a request on your behalf when permitted by law, subject to verification of the agent’s authority and your identity.
We will not discriminate against you for exercising privacy rights, including by denying services or charging different prices, except as permitted by applicable law.
Arkansas does not currently have a comprehensive consumer privacy law. We provide these rights as a matter of policy and will honor rights required by applicable laws of other states for nonresidents where those laws apply.
To opt out of marketing emails, use the unsubscribe link in the message. To opt out of marketing SMS, reply STOP or use the unsubscribed link provided. These practices are intended to comply with CAN-SPAM and the Telephone Consumer Protection Act (TCPA).
8. THIRD-PARTY SERVICES AND LINKS
Our App or website may contain links to or integrate with services provided by third parties.
Third-party services operate according to their own terms and privacy policies. The Hangout Fitness & Sports is not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.
We encourage users to review the privacy policies of third-party services they use.
9. CHILDREN’S PRIVACY
Our App is not directed to children under 13, and we do not knowingly collect personal information from a child under 13 without verifiable parental consent, consistent with the Children’s Online Privacy Protection Act (COPPA).
Parents or legal guardians may register and manage youth accounts and may review, correct, or request deletion of a child’s information, refuse further collection or use, and withdraw consent, subject to applicable law. For users ages 13 through 16, we will obtain consent before collecting personal information where required by the Arkansas Children and Teens’ Online Privacy Protection Act (Act 952 of 2025), effective July 1, 2026, and we will not use personal information for targeted advertising to minors.
If you believe a child’s information was collected improperly, please contact us at info@thehangoutfs.com. We will promptly delete information collected in violation of applicable law, subject to any legally required preservation.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our App, services, business practices, or legal requirements.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. If appropriate, we may provide additional notice through our App, website, email, or other reasonable means.
We encourage users to review this Privacy Policy periodically.
11. APP PERMISSIONS
The App may request the following device permissions only when needed for disclosed features: camera, notifications, and location. You can grant, deny, or later revoke permissions through your device settings. Revoking permission may limit the related feature but will not affect unrelated services.
12. GOOGLE PLAY AND DATA SAFETY
We intend for this Privacy Policy and the Google Play Data Safety section for the App to accurately and consistently describe the categories of data collected, purposes, sharing, security practices, and deletion options. If our practices change, we will update this Policy and the Data Safety section as required.
13. PROMINENT DISCLOSURES
Before requesting access to personal or sensitive data through permission or feature, we will provide a prominent in-App disclosure describing the data requested, the feature or purpose requiring it, and whether the request is optional. We will request permission only after that disclosure and only for the disclosed purpose.
14. INTERNATIONAL USERS
The App and services are intended for users in the United States. Personal information is stored and processed in the United States.
15. GOVERNING LAW
This Privacy Policy and any dispute relating to it are governed by the laws of the State of Arkansas, without regard to conflict-of-laws principles, except to the extent applicable federal law or mandatory law of another jurisdiction applies.
16. CONTACT US
For privacy questions, requests, appeals, or concerns regarding this Privacy Policy or your personal information, please contact our Privacy Contact. This contact information is also provided for the App’s privacy support and Google Play listing:
The Hangout Fitness & Sports
5400 Gary Street
Fort Smith, AR 72903
Phone: 479-452-4031
Email: info@thehangoutfs.com